Cancellation policy
If you choose to cancel
If you choose to cancel, you can do so free of charge up to 48 hours before your confirmed meeting time, with a full refund of any amount already paid. Cancellations made between 24 and 48 hours before the confirmed meeting time may incur a charge of up to 50% of the tour price. Cancellations made less than 24 hours before the confirmed meeting time may incur a charge of up to 100%. A genuine no-show may also be charged up to 100%. An inbound flight delay is not automatically treated as a no-show. These terms apply only to cancellations you choose to make, and only once a booking has been confirmed in writing. Genuine airline cancellation, significant delay or schedule change is handled separately below.
If your inbound flight is delayed
A delayed inbound flight is never treated as you being late. We reassess the time you have left and, where possible, shorten or adjust the itinerary. If the delay makes your experience impractical, we mark it for review and contact you on WhatsApp.
If the airline cancels, substantially delays or reschedules your flight
Genuine airline disruption — a cancelled flight, a substantial delay or a significant schedule change made by the airline — is not treated as an ordinary customer cancellation. Please contact us as soon as possible: we will review your updated flight schedule and the options available individually. Depending on the circumstances, these may include adjusting the itinerary, rescheduling or another appropriate solution.
If UAE entry is refused
Let us know as soon as you can. How the booking is settled is agreed with you in writing.
If we cancel
If we have to cancel your experience — for example for safety or weather reasons — we will refund any amount you have already paid or, if you prefer, agree an alternative date or solution with you.
Last updated: 26 September 2026.