Dubai stopover questions, answered
Direct answers to what travellers ask us most. If yours isn’t here, message us on WhatsApp.
Is your Check My Stopover result a guarantee?
No. It is an estimated suitability assessment based on scheduled times and conservative airport buffers. Borderline connections show “Manual review required”, and our team confirms every booking personally.
What if my inbound flight is delayed?
A delayed inbound flight is never treated as you being late. We reassess the time you have left and, where possible, shorten or adjust the itinerary. If the delay makes your experience impractical, we mark it for review and contact you on WhatsApp. Genuine airline disruption — a cancelled flight, a substantial delay or a significant schedule change made by the airline — is not treated as an ordinary customer cancellation. Please contact us as soon as possible: we will review your updated flight schedule and the options available individually. Depending on the circumstances, these may include adjusting the itinerary, rescheduling or another appropriate solution.
How long will you wait for me at the airport?
Your airport pickup includes normal airport parking and up to 30 minutes of complimentary waiting from your confirmed meeting time. We understand that airport arrivals do not always go exactly to schedule. After the complimentary waiting period, additional waiting or parking charges may apply. Where possible, any additional charge will be communicated before it is incurred.
How does pricing work for larger groups?
Each listed price is the total price for a private group of 1–6 guests — there is no additional charge per person within that range. For groups of 7 or more, please request a custom group quotation.
How many people and bags fit in the vehicle?
As a guide, about 6 guests without significant luggage, or about 4 with normal airport luggage — always subject to the actual vehicle. Larger combinations show “Vehicle confirmation required” and we arrange the right vehicle with you.
Is the desert trip led by a licensed tour guide?
Desert experiences are professional private desert safaris with an experienced desert safari driver. City tours are led by a licensed guide.
Do I pay online?
No. You send a request, we review your flights and confirm the plan, the meeting point and how to pay.
Do you need my passport details?
Not to request a booking. We never ask for passport numbers or copies at this stage.
Are you connected with Emirates, flydubai or Dubai Airports?
No. Stopover Dubai is an independent tour operator operated by Hala Adventure Tourism LLC.
Which languages do your guides speak?
English and Spanish.
Not sure what fits?
Send us your two flight numbers on WhatsApp and we will tell you honestly what your connection allows.